Returns Policy:

a. Damaged or Defective Products: We take great care to ensure that our products are in perfect condition when they leave our facility. In the unlikely event that you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery. We may request photographic evidence of the issue to assist with the return process. Once verified, we will arrange for a replacement or refund, depending on your preference.

b. Returns Due to Change of Mind: Due to the nature of our products, returns for a change of mind or personal preference are not accepted. We encourage customers to research and consider their purchase carefully before placing an order.

c. Return Process: If you need to return a damaged or defective product, please contact our customer service team within 48 hours of delivery to initiate the return process. Our team will provide you with detailed instructions on how to return the item. Please note that any returned products must be in their original packaging and unused to be eligible for a refund or replacement.

d. Refunds: Refunds for valid return cases will be processed within a reasonable time frame once the returned item is received and inspected. The refund amount will be issued using the original payment method used for the purchase.

Please note that this shipping and returns policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated on any modifications.

If you have any further questions or require clarification regarding our shipping and returns policy, please don’t hesitate to reach out to our customer service team. We are here to assist you.

If you wish to cancel your order with Cuban Cigars 4 U, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team as soon as possible to request the cancellation of your order. You can do this by phone or email, whichever method is most convenient for you. Provide them with your order details, such as the order number and your contact information, to help facilitate the cancellation process.

2. Timing: It’s important to note that cancellation requests can only be accommodated if your order has not yet been processed or shipped. If your order has already been processed or shipped, it may not be possible to cancel it. Therefore, it’s crucial to contact customer service promptly.

3. Follow Instructions: Our customer service team will guide you through the cancellation process. They may require additional information or documentation from you to verify the cancellation request. Please cooperate with them and provide any necessary details to ensure a smooth cancellation process.

4. Refund Process: If your cancellation request is approved and your order has not been shipped, you will be eligible for a refund. The refund will be processed using the original payment method used for the purchase. Please note that it may take a reasonable amount of time for the refund to be reflected in your account, depending on your bank or payment provider.

5. Confirmation: Once your order cancellation has been successfully processed, you will receive a confirmation email or notification from our customer service team. This will serve as proof that your order has been canceled.

Cancelled Orders

It’s important to act quickly when requesting an order cancellation to increase the chances of a successful cancellation. However, please note that Cuban Cigars 4 U reserves the right to refuse or modify any cancellation requests based on the circumstances and our policies.

If you have any further questions or require assistance with canceling your order, please don’t hesitate to contact our customer service team.